General Terms and Conditions

1. Scope and parties

These General Terms and Conditions ("Terms") govern the provision of Augur Vantage services by Marbell AG, Luzernerstrasse 1, 6343 Rotkreuz, Switzerland ("Augur Vantage", "we", "us") to the client ("you"). They apply to every report and engagement you order through augurvantage.com unless we have agreed otherwise in a separate written agreement, which then prevails.

Augur Vantage is a product and service line provided by Marbell AG. These services are offered to business and professional customers only. By ordering, you confirm that you are acting as a business or professional customer — a taxable person — and not as a consumer. Marbell AG does not contract with consumers or other non-taxable persons through Augur Vantage. Customers established in the European Union must be business customers and must provide a valid EU VAT identification number.

If you are an individual or a consumer, Augur Vantage services are not available to you from Marbell AG, and you should not proceed through the Augur Vantage checkout. Individual customers may instead be served directly by Marco Schlimpert at marcoschlimpert.com, as a separate service provided in his own name and for his own account. In that case Marbell AG is not the contracting or invoicing party, even where Marbell infrastructure, tools, or workflows are used in the background.

2. What we provide

Augur Vantage delivers decision foresight by combining computational analysis with experienced human advisors. Our services include:

• Self-serve reports — Snapshot, Full Report, and Deep Report — produced from the brief you provide, at the prices shown on the site.
• Advisor-led engagements — Report + Coaching, Live Constellation, and Enterprise — scoped and priced per engagement, on request.

3. Nature of the service — no guaranteed outcome

Our reports are analytical and advisory. They surface perspectives, blind spots, dependencies, and scenarios to inform your judgment. They are not financial, legal, tax, or investment advice, and they do not guarantee any particular result. The decision, and responsibility for it, remains yours. You are responsible for verifying that any conclusion you draw is appropriate for your circumstances before you act on it.

4. How an order is formed

You start by telling us your situation and your key question. We confirm the scope and the price before any work begins. Nothing runs, and nothing is charged, until you have confirmed the scope. A contract is formed when you approve that scope and price. For advisor-led engagements, the scope, deliverables, and fee are set out in an individual engagement confirmation.

5. Prices and payment

Self-serve prices shown on the site are indicative starting points ("from") and are confirmed to you before work begins. Advisor-led engagements are quoted on request. Prices are exclusive of any value-added tax or other applicable taxes, which are added where due.

Billing is handled by Marbell AG. Payments are processed by our payment provider, Stripe. For self-serve reports, payment is made when you confirm your order. For advisor-led engagements, payment terms are set out in the engagement confirmation or the invoice. All amounts are payable in the currency stated at checkout or on the invoice.

Before any paid work begins, you provide complete company and billing details, including a valid EU VAT identification number if you are established in the European Union. We may verify your VAT identification number and your business status, and we may refuse, cancel, or suspend an order if these details are not provided or cannot be verified. For business customers in the European Union with a valid EU VAT number, we invoice under the reverse-charge mechanism, and you account for VAT in your own country under the applicable rules. Where VAT is otherwise due, it is added and shown on the invoice.

6. Delivery

We deliver within the turnaround indicated for the report tier or agreed in your engagement confirmation. Turnaround runs from the point your scope is confirmed and, where payment is due at order, payment is received. If we need more information from you to proceed, the timeline runs from when we receive it.

7. Cancellation and refunds

You may cancel a self-serve report at any time before the analysis has been run, for a full refund. Once the analysis has run, the report is a completed digital service and the fee is due. For advisor-led engagements, cancellation terms are set out in the engagement confirmation.

8. Confidentiality

We treat the information you share for an engagement as confidential and use it only to deliver your work. Client engagements run in environments that are isolated per client. We expect the same of you with respect to our non-public methods, materials, and pricing. This obligation continues for three years after the engagement ends.

9. Intellectual property

On full payment, the report we deliver to you is licensed to you for your own internal decision-making. Our underlying methods, frameworks, models, software, and know-how remain our property. You may not resell, redistribute, or publish the deliverable as a standalone product without our written consent.

10. Liability

We provide our services with due professional care. To the fullest extent permitted by law, we are not liable for any decision you make on the basis of a report, nor for indirect or consequential loss, lost profit, or lost opportunity. Nothing in these Terms limits liability that cannot be limited by law, including liability for unlawful intent or gross negligence. Save for such cases, our total liability arising from an engagement is limited to the fees you paid for the engagement giving rise to the claim.

11. Data protection

We process personal data as described in our Privacy & Data Protection statement, which forms part of these Terms.

12. Changes to these Terms

We may update these Terms to reflect changes in our services or the law. The version in force for your order is the one published here when you confirm that order. The current version is always available on this page, with the date it last changed shown at the top.

13. Governing law and jurisdiction

These Terms and any engagement under them are governed by Swiss law, to the exclusion of its conflict-of-laws rules and of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction is Zurich, Switzerland.

14. Severability

If any provision of these Terms is or becomes invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by a valid one that comes closest to its commercial intent.

15. Contact

Questions about these Terms: augur@augurvantage.com. For company and register details, see our Imprint.